Learning and Laughter

Cancellation Policy

Thanks for choosing to play with us at Mum Hub x Elate! Please read our policy carefully before booking. 1. Booking & Payment: All L&L sessions must be booked and paid for in full prior to sessions. Your spot is only confirmed once payment is received and you get a confirmation email. Each booking is for one child, please book a place for each child attending. Parents/Guardians do not require a ticket. We recommend booking in advance as spots are limited. Walk-ins are subject to availability and cannot be guaranteed. 2. Cancellations & Refunds: More than 24 hours notice: Full refund or credit for a future session. Less than 24 hours notice: No refunds or credits will be issued. No-shows: No refunds or credits. If we cancel a session (e.g., due to unforeseen circumstances), you'll receive a full refund or credit. We'll notify you as soon as possible. 3. Absences: Missed sessions due to illness or other reasons cannot be refunded or rebooked. 4. Safety & Supervision: Parents/guardians are fully responsible for supervising their children at all times during the session. Mum Hub x Elate is not liable for any injuries, loss or damage to property that occurs on premises. Please keep unwell children at home to prevent germ spread. If a child becomes unwell during a session, we may ask you to leave.

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