Privacy Policy
Last updated: 24/08/2026
Mum Hub x Elate ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, book a session or event, purchase a gift voucher or membership, or otherwise interact with us.
1. What Information We Collect
We may collect the following types of personal information:
Contact details — name, email address, phone number, postal/suburb address
Booking information — session/event bookings, attendance history, class pack or membership status, payment details (processed securely by our payment providers — we do not store full card details)
Information about your children — first name, age or date of birth, and any relevant details (e.g. allergies or accessibility needs) provided when booking a child into a session or event
Marketing preferences — whether you've subscribed to our email list, and your engagement with our emails
Technical information — IP address, browser type, device information, and cookies collected automatically when you browse our site
2. How We Collect Information
We collect personal information directly from you when you:
Book a session, class, or event through our online booking system (Acuity Scheduling)
Purchase a gift voucher, class pack, or membership
Sign up to our email list or interact with a pop-up on our site
Contact us via a form, email, or phone
Attend an event or session in person
3. How We Use Your Information
We use your personal information to:
Process and manage bookings, payments, and cancellations
Communicate with you about your bookings (confirmations, reminders, changes)
Send marketing communications (newsletters, offers, flow-based emails) where you have opted in — you can unsubscribe at any time
Improve our website, sessions, and events
Comply with legal obligations, including health and safety requirements for sessions involving children
4. Disclosure of Information
We do not sell your personal information. We may share information with trusted third-party service providers who help us operate our business, including:
Acuity Scheduling — for managing bookings and appointments
Klaviyo — for email marketing and communications
Payment processors (e.g. Stripe, Squarespace Payments) — for processing transactions
Squarespace — as our website hosting provider
These providers are only given the information necessary to perform their services and are required to handle it securely.
We will not disclose personal information about your children to any third party except where necessary to run the session or event (e.g. sharing allergy information with session staff for safety purposes).
5. Cookies
Our website uses cookies to improve your browsing experience, remember preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some site functionality.
6. Data Security
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
7. Access and Correction
You have the right to access the personal information we hold about you and request corrections if it's inaccurate or out of date. To do so, contact us using the details below.
8. Children's Privacy
We collect limited information about children solely for the purpose of running our sessions and events safely (e.g. name, age, allergy/accessibility information). This information is provided by a parent or guardian at the time of booking and is used only for that purpose. We do not knowingly collect personal information directly from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to access, correct, or delete your personal information, please contact us at:
Email: hello@mumhubxelate.com.au
Address: 1/26-28 Claude Boyd Parade, Corbould Park 4551